Hotel room attendant

Entry Requirements:

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

Entry requirements:

College

You can do a course before you apply for a job. Courses include:

• Level 1 Certificate in Introduction to the Hospitality Industry
• Level 1 Diploma in Preparing for a Career in the Hospitality Industry
• Level 1 Cleaning and Support Services

These courses include options in housekeeping and guest services.

Entry requirements:

• 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course

Apprenticeship

You can get into this job through an intermediate apprenticeship as a hospitality team member, specialising in housekeeping.

Entry requirements:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

DirectApplication

You can apply directly to employers if you've got some of the relevant skills and knowledge needed for the job. Experience in cleaning can be useful.

Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.

Required Skills:

Digital skills : to be able to carry out basic tasks on a computer or hand-held device

Skills:

• customer service skills
• the ability to accept criticism and work well under pressure
• patience and the ability to remain calm in stressful situations
• the ability to work on your own
• to be thorough and pay attention to detail
• sensitivity and understanding
• a desire to help people
• excellent verbal communication skills
• physical fitness and endurance
• leadership skills
• knowledge of teaching and the ability to design courses
• knowledge of English language
• the ability to work well with your hands
• thinking and reasoning skills
• active listening skills
• the ability to monitor your own performance and that of your colleagues
• business management skills
• knowledge of public safety and security
• the ability to organise your time and workload
• concentration skills

What you'll do:

Hotel room attendants make sure that hotel rooms are clean, tidy and inviting for guests.

In this role you could:

• change bed linen and towels
• make beds
• vacuum floors
• dust and polish furniture
• clean bathrooms
• replace stocks of guest supplies
• re-stock drinks in the mini-bar
• identify and report maintenance issues
• make sure that your work meets the standards set down by your employer

Location : You could work in a hotel.
Environment : Your working environment may be physically demanding.
Uniform : You may need to wear a uniform.

Salary:

Starter : £11,500
Experienced : £18,000

These figures are a guide

Working hours:

39 - 41 hours a week

Working Pattern is early mornings on shifts

Career Path:

Your opportunities for progression would depend on the size of the hotel.

In larger organisations you're more likely to be able to progress to a supervisory or management job.