Housekeeper

Entry Requirements:

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role

Entry requirements:

College

You could take a college course to get some of the skills needed in this job. Courses include:

• Level 2 Certificate in Hospitality and Catering Principles (Housekeeping)
• Level 2 Certificate in Hospitality Industry Skills (Housekeeping)
• Level 3 Award in Hospitality Supervision and Leadership Principles

Entry requirements:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
• 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

Apprenticeship

You can get into this job through a hospitality supervisor advanced apprenticeship.

Entry requirements:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Work

You may be able to work your way up from room attendant or floor manager, if you show you have the necessary skills.

DirectApplication

You may be able to apply directly if you have experience of working in other roles in the hospitality industry, customer service or supervisory experience.

Required Skills:

Digital skills : to be able to carry out basic tasks on a computer or hand-held device

Skills:

• persistence and determination
• the ability to use your initiative
• patience and the ability to remain calm in stressful situations
• to be thorough and pay attention to detail
• to be flexible and open to change
• customer service skills
• knowledge of human resources and employment law
• business management skills
• the ability to sell products and services
• administration skills
• a desire to help people
• excellent verbal communication skills
• active listening skills
• the ability to motivate and manage staff
• excellent written communication skills
• the ability to understand people’s reactions
• thinking and reasoning skills
• maths skills
• concentration skills
• a good memory

What you'll do:

Housekeepers organise hotel staff to make sure that all the rooms are kept clean and tidy.

In this role you could:

• prepare shift rotas and allocate daily cleaning duties to room attendants
• inspect rooms to make sure that standards have been met
• record any faults or damage and make arrangements for repairs
• recruit, train and supervise staff
• work closely with other department heads and the general manager

Location : You could work in a hotel, at a health spa or at a fitness centre.
Environment : Your working environment may be physically demanding.

Salary:

Starter : £14,500
Experienced : £25,000

These figures are a guide

Working hours:

38 - 40 hours a week

Working Pattern is evenings / weekends / bank holidays on shifts

Career Path:

You could progress to head housekeeper or accommodation manager.

You could move into a related hotel job, like front-of-house manager, training manager, or domestic services management.