Hotel manager

Entry Requirements:

You can get into this job through:

• a university course
• an apprenticeship
• working towards this role

University

You can complete a qualification like a foundation degree, higher national diploma or degree and enter hotel management through a management trainee scheme.

This role is open to graduates of all subjects. Particularly relevant subjects include:

• hotel management
• hospitality management
• hospitality business management
• international hotel management
• travel and tourism

Entry requirements:

• 1 or 2 A levels, or equivalent, for a foundation degree or higher national diploma
• 2 to 3 A levels, or equivalent, for a degree

Entry requirements:

Apprenticeship

You can train to be a hotel manager through an advanced apprenticeship in hospitality or a higher apprenticeship in hospitality management.

Entry requirements:

• 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
• 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship

Work

You may get into this job by starting in a junior position like front of house manager or events manager. You could apply for promotion as you get more experience.

Required Skills:

Digital skills : to be able to use a computer and the main software packages competently

Skills:

• customer service skills
• the ability to use your initiative
• patience and the ability to remain calm in stressful situations
• to be thorough and pay attention to detail
• to be flexible and open to change
• persistence and determination
• the ability to motivate and manage staff
• business management skills
• the ability to sell products and services
• administration skills
• a desire to help people
• knowledge of human resources and employment law
• excellent verbal communication skills
• active listening skills
• excellent written communication skills
• the ability to understand people’s reactions
• thinking and reasoning skills
• maths skills
• concentration skills
• a good memory

What you'll do:

Hotel managers are in charge of the day-to-day running of a hotel.

In a small hotel you may plan and organise all of its services. In a larger hotel you may have more specific responsibilities.

You could:

• set budgets, sales targets and forecast income
• promote the hotel through different types of marketing
• plan and organise accommodation, catering and any other services offered
• make sure the hotel meets licensing and health and safety laws
• oversee fire safety, building security and site maintenance
• manage corporate bookings and events
• recruit, train and organise staff
• meet and greet customers and deal with complaints

Location : You could work in a hotel.
Uniform : You may need to wear smart business clothes.

Salary:

Starter : £20,000
Experienced : £60,000

These figures are a guide

Working hours:

40 - 42 hours a week

Working Pattern is evenings / weekends / bank holidays flexibly

Career Path:

Your career prospects will depend on the size of the business, your experience and whether you are willing to relocate.

In larger hotel chains, you could move into regional management or specialise in areas like corporate finance or training. You may also have the chance to work overseas with an international hotel group.