Resort representative

Entry Requirements:

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

Entry requirements:

College

You can do a college course like a Level 2 Diploma in Travel and Tourism, which you may find useful when looking for work.

Entry requirements:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

Apprenticeship

You could start by doing an intermediate customer services practitioner or an advanced customer service specialist apprenticeship. This could be in the travel industry or other sectors.

It will give you some of the customer care skills required to do this job.

If you want to work with children on their holidays, for example organising activities, then doing a childcare apprenticeship and getting experience may also be a way into this role.

Entry requirements:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
• 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

DirectApplication

To apply directly for resort representative jobs, you'll usually need:

• to be 18 or over
• experience of working with the public
• 4 GCSEs at grades 9 to 4 (A* to C) including English and maths

To work as a children's representative you would usually be expected to have a qualification in childcare, like a Level 2 Certificate for Children and Young People’s Workforce.

Required Skills:

Digital skills : to be able to carry out basic tasks on a computer or hand-held device

Skills:

• the ability to sell products and services
• customer service skills
• to be thorough and pay attention to detail
• the ability to accept criticism and work well under pressure
• persistence and determination
• to enjoy working with other people
• to be flexible and open to change
• administration skills
• business management skills
• excellent verbal communication skills
• active listening skills
• knowledge of geography
• a desire to help people
• leadership skills
• the ability to understand people’s reactions
• persuading skills
• thinking and reasoning skills
• concentration skills
• maths skills
• a good memory

What you'll do:

Resort representatives look after holidaymakers during their stay.

In this job, you may:

• meet groups of holiday-makers when they arrive at the airport
• take holiday-makers by coach to their accommodation
• hold welcome meetings
• deal with enquiries
• keep an information board up to date at each hotel
• arrange, and sometimes accompany, excursions and sightseeing trips
• organise car or equipment hire
• be on hand to give advice and deal with emergencies

Location : You could work in a hotel or in holiday accomodation.
Uniform : You may need to wear a uniform.

Salary:

Starter : variable
Experienced : variable

These figures are a guide

Working hours:

37 - 40 hours a week

Working Pattern is evenings / weekends / bank holidays on shifts

Career Path:

You could become a senior resort representative or regional manager.

You could go on to work in tourist information centres, or for tourist boards or travel agencies.

You could also become a self-employed tour guide.