Patient transport service controller

Entry Requirements:

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

Entry requirements:

College

Good administration, computer skills or a typing qualification could be useful to get into this job, for example:

• Level 2 Award in Touch Typing Skills
• Level 2 or 3 ECDL Award in IT User Skills
• Level 2 or 3 in Business Administration

Entry requirements:

Apprenticeship

You could get into this job by doing an intermediate apprenticeship in customer service.

Entry requirements:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Volunteering

You'll find it helpful to get some work experience in healthcare before you apply for jobs or training.

DirectApplication

You could apply directly to work as a patient transport service controller.

Each employer sets their own entry requirements, though it may help your application if you have:

• GCSEs grade 9 to 4 (A* to C) in English, maths and science
• experience in a customer care role, like a call centre operator
• a good knowledge of local geography
• good keyboard and computer skills

Required Skills:

Digital skills : to be able to use a computer and the main software packages competently

Skills:

• customer service skills
• excellent verbal communication skills
• leadership skills
• knowledge of transport methods, costs and benefits
• the ability to accept criticism and work well under pressure
• administration skills
• the ability to work well with others
• to be thorough and pay attention to detail
• to be flexible and open to change
• patience and the ability to remain calm in stressful situations
• business management skills
• the ability to organise your time and workload
• knowledge of human resources and employment law
• active listening skills
• the ability to read English
• the ability to motivate and manage staff
• the ability to think clearly using logic and reasoning
• thinking and reasoning skills
• concentration skills
• maths skills

What you'll do:

Patient transport service controllers arrange transport to take frail or vulnerable people to and from medical appointments.

As part of your day-to-day duties, you could:

• make and receive calls for transport from patients, families and healthcare professionals
• take patient details and record them accurately on computer
• make decisions on the best use of vehicles and drivers
• book transport slots
• give information, advice and signpost to other services when needed
• update manual and computerised, confidential record systems

Location : You could work in an office.

Salary:

Starter : £18,546
Experienced : £21,777

These figures are a guide

Working hours:

40 - 42 hours a week

Working Pattern is evenings / weekends / bank holidays on shifts

Career Path:

With experience, you could progress to emergency medical dispatcher or become a control room supervisor, leading a team of controllers or running a fleet of vehicles.

You could also move into training.