Counter service assistant

Entry Requirements:

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

Entry requirements:

College

You could take a course in food and beverage service or hospitality and catering.

Entry requirements:

Apprenticeship

You could do a Hospitality Team Member Level 2 Intermediate Apprenticeship.

Entry requirements:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

DirectApplication

You could apply directly for jobs. Some employers may expect you to have experience in customer service, catering or hospitality work.

You could start with a weekend or temporary job to build up your skills.

Required Skills:

Digital skills : to be able to carry out basic tasks on a computer or hand-held device

Skills:

• patience and the ability to remain calm in stressful situations
• customer service skills
• the ability to work well with others
• to be thorough and pay attention to detail
• the ability to accept criticism and work well under pressure
• to be flexible and open to change
• knowledge of food production methods
• knowledge of public safety and security
• knowledge of English language
• excellent verbal communication skills
• maths knowledge
• the ability to sell products and services
• a desire to help people
• leadership skills
• thinking and reasoning skills
• active listening skills
• concentration skills
• the ability to understand people’s reactions
• the ability to think clearly using logic and reasoning
• the ability to work well with your hands

What you'll do:

Counter service assistants greet and serve customers and take payments for food and drink.

As a counter service assistant, you'll:

• welcome customers and take their food and drink orders
• handle raw and cooked food, following food hygiene rules
• set up and keep all eating and serving areas clean and tidy
• bring food and drink to the table or take-away point
• give advice about food content and menu choices and make sure customers have everything they need
• use a till and vending machines
• handle customer enquiries and complaints

Location : You could work at a store or at a restaurant.
Environment : Your working environment may be hot and noisy.
Uniform : You may need to wear a uniform.

Salary:

Starter : £13,000
Experienced : £23,000

These figures are a guide

Working hours:

40 - 42 hours a week

Working Pattern is evenings / weekends / bank holidays on split shifts

Career Path:

With experience, you could become a supervisor or manager.