Airport information assistant

Entry Requirements:

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role
• applying directly

Entry requirements:

College

You could take a college course like a Level 2 Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role.

Entry requirements:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

Apprenticeship

You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services.

Entry requirements:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

Work

You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.

DirectApplication

You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.

Required Skills:

Digital skills : to be able to use a computer and the main software packages competently

Skills:

• customer service skills
• patience and the ability to remain calm in stressful situations
• the ability to work well with others
• the ability to accept criticism and work well under pressure
• to be flexible and open to change
• sensitivity and understanding
• excellent verbal communication skills
• knowledge of English language
• an interest and knowledge of history
• knowledge of teaching and the ability to design courses
• active listening skills
• thinking and reasoning skills
• a desire to help people
• the ability to understand people’s reactions
• the ability to think clearly using logic and reasoning
• the ability to read English
• knowledge of psychology
• a good memory
• concentration skills
• physical fitness and endurance

What you'll do:

Airport information assistants help passengers in airports.

On a typical day you may:

• give out flight information
• direct passengers around the airport
• answer telephone and online enquiries
• make announcements on the public address system
• handle complaints
• update and monitor flight information systems

In smaller airports you could also:

• exchange currency
• book hotels and car hire
• deal with lost property

Location : You could work at an airport.
Environment : Your working environment may be crowded.

Salary:

Starter : £13,000
Experienced : £22,000

These figures are a guide

Working hours:

36 - 38 hours a week

Working Pattern is evenings / weekends / bank holidays on a rota

Career Path:

After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.