Sales administrator

Entry Requirements:

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role
• applying directly

Entry requirements:

College

You could do a college course, which would teach you some of the skills and knowledge you need in this job.

Relevant courses include:

• Level 2 or 3 Diploma in Business and Administration
• Level 3 Sales and Account Management
• T Level in Management and Administration

Entry requirements:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
• 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
• 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T level

Apprenticeship

You could get into this job through a business administrator advanced apprenticeship.

Entry requirements:

• 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

Work

You may be able to work your way into this role by starting as a receptionist or administration support worker and learning on the job.

DirectApplication

You could apply directly if you've got the relevant skills and knowledge needed to do this job.

Some employers may ask for GCSEs at grades 9 to 4 (A* to C), including English and maths, or equivalent qualifications.

Telephone, typing and IT skills will also be useful.

Required Skills:

Digital skills : to be able to use a computer and the main software packages competently

Skills:

• customer service skills
• excellent verbal communication skills
• business management skills
• the ability to use your initiative
• the ability to work well with others
• the ability to sell products and services
• persistence and determination
• the ability to accept criticism and work well under pressure
• ambition and a desire to succeed
• persuading and negotiating skills
• active listening skills
• the ability to read English
• the ability to understand people’s reactions
• maths knowledge
• thinking and reasoning skills
• knowledge of English language
• the ability to learn through your work
• the ability to think clearly using logic and reasoning
• knowledge of computer operating systems, hardware and software
• a good memory

What you'll do:

Sales administrators process sales orders and payments, arrange deliveries and offer after-sales support.

On a typical day you could:

• answer customer enquiries over the phone, by email and face to face
• take and process customer orders and payments
• do credit checks, raise invoices and deal with paperwork
• update customer records
• check stock and re-order supplies
• organise deliveries
• provide after-sales support
• type up documents like letters and reports

Location : You could work in an office or in a contact centre.

Salary:

Starter : £17,000
Experienced : £28,000

These figures are a guide

Working hours:

38 - 40 hours a week

Working Pattern is weekends

Career Path:

With experience, you could become a sales admin team leader, personal assistant or office manager.